Frequently Asked Questions

Everything you need to know about your Foldie experience.

What materials are used in The Foldie products?

We use high-quality, water-resistant nylon and reinforced stitching to ensure our foldable travel bags are both lightweight and durable enough for any adventure.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day window for returns on all unused items in their original packaging. Simply contact our support team to initiate a return or exchange.

Are your bags airline carry-on approved?

Yes, The Foldie is designed to meet standard airline carry-on and personal item size requirements, fitting perfectly under the seat or in the overhead bin.

How do I clean my Foldie?

We recommend spot cleaning with a damp cloth and mild detergent. For a deeper clean, hand wash in cold water and air dry to maintain the integrity of the water-resistant coating.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.